
Manage and resolve supplier issues
Log and capture non-conformances raised interally about your suppliers. Record all the information your organisation needs to deal with a non-conforming service, product or process, from one of your suppliers and assign it to someone to manage through to a resolution.
Set up automatic email Chasers to prompt a supplier to respond to a non-conformance raised
Identifies suppliers with high levels of issues raised and highlights trends

The Non-Conformance section helps you to log an issue, including the uploading of any evidence, classify the type and severity of the Non-Conformance and assign those responsible for managing it. You can also record decisions regarding “Immediate Corrective Actions”.
Inform the supplier of the issue with a single click, then chase them for any outstanding responses via the in-built chaser. Log the supplier’s response, defining the root cause and preventative actions, then verify the closure of the issue.
A dedicated section of the software contains the reports to help you on a day-to-day basis to manage outstanding issues.
