Manage and resolve supplier issues

Log and capture non-conformances raised interally about your suppliers. Record all the information your organisation needs to deal with a non-conforming service, product or process, from one of your suppliers and assign it to someone to manage through to a resolution.

Set up automatic email Chasers to prompt a supplier to respond to a non-conformance raised

Identifies suppliers with high levels of issues raised and highlights trends

The Non-Conformance section helps you to log an issue, including the uploading of any evidence, classify the type and severity of the Non-Conformance and assign those responsible for managing it. You can also record decisions regarding “Immediate Corrective Actions”.

Inform the supplier of the issue with a single click, then chase them for any outstanding responses via the in-built chaser. Log the supplier’s response, defining the root cause and preventative actions, then verify the closure of the issue.

A dedicated section of the software contains the reports to help you on a day-to-day basis to manage outstanding issues.

Other modules you may be interested in



The Complaints module helps you deal with incoming complaints from customers and guides you through an initial investigation towards a quick resolution.




Capture and define a client’s requirements for new products, to drive the NPD process and track progress.



Incurred Costs

Track the costs involved in product development and tie back to a source brief, giving you visibility over the true cost of NPD.


Samples In

Log requests and key details for sample requests from your suppliers, tracking costs and recording feedback.